Call logs

Investigate call delivery, recordings, outcomes, and dialer sessions from admin logs.

5 min readUpdated July 2026

Open call logs

  • Open Logs, then Call logs
  • Filter by user, phone number, direction, outcome, date, or provider status
Video walkthrough placeholder showing call logs, filters, call detail, recording state, provider status, and export.
Video: Call logs
Video walkthrough placeholder showing call logs, filters, call detail, recording state, provider status, and export.
Call logs page showing call direction, rep, recipient, duration, outcome, provider status, and detail action.
Call logs page showing call direction, rep, recipient, duration, outcome, provider status, and detail action.

Use call logs for

  • Missed or failed call investigation
  • Recording availability
  • Power Dialer session review
  • Rep coaching
  • Provider or line assignment issues

Common issues

  • Call missing — confirm the rep used Flowforce Dialer
  • No recording — recording may be disabled or unavailable
  • Failed call — check Phone & SMS setup and recipient number

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