Last updated: February 23, 2026 | Effective date: February 23, 2026
These Terms of Service ("Terms") govern your access to and use of the FlowForce application and related services (the "Service") provided by FlowForce ("we," "us," or "our"). By creating an account, signing in, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
For questions about these Terms, contact us at support@flowforce.app.
1. Acceptance and Eligibility
1.1 Acceptance
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
1.2 Eligibility
You must be at least 16 years old (or the age of majority in your jurisdiction, if higher) and able to form a binding contract. If you are using the Service on behalf of an entity, you represent that you are authorized to do so and that the entity agrees to these Terms.
1.3 Changes
We may modify these Terms from time to time. We will post the updated Terms and update the "Last updated" date. Material changes may be communicated by email or an in-app notice. Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service and may close your account.
2. Account and Registration
2.1 Account
You must provide accurate, current, and complete information when registering and keep your account information up to date. You are responsible for maintaining the confidentiality of your password and for all activity under your account.
2.2 Security
You must notify us promptly at support@flowforce.app if you suspect unauthorized access or any breach of security. We may require you to use additional security features (such as two-factor authentication) as part of the Service.
2.3 Organization accounts
If you use the Service as part of a workspace or organization (tenant), the account may be managed by an administrator. That administrator may have access to data and settings within the workspace and may assign or remove users. Your use of the Service within that workspace is subject to these Terms and any internal policies your organization applies.
3. Use of the Service
3.1 License
Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with the documentation and our acceptable use policy.
3.2 Restrictions
You agree not to:
- Use the Service in violation of any applicable law or regulation.
- Use the Service to send spam, unsolicited communications, or to harass, defame, or harm others.
- Attempt to gain unauthorized access to the Service, other accounts, or our or any third party's systems or networks.
- Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service (except to the extent permitted by applicable law).
- Use the Service to build a competing product or service or to copy ideas, features, or functionality.
- Use automated means (such as bots or scrapers) to access the Service except where we provide an API or explicitly allow it.
- Resell or sublicense the Service unless we have agreed in writing.
- Use the Service in a way that could harm, overburden, or impair the Service or others' use of it.
- Upload or process content that infringes third-party rights, is illegal, or that you do not have the right to use.
3.3 Your content and data
You retain ownership of the content and data you submit to the Service ("Your Data"). You grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Data as necessary to provide, operate, improve, and secure the Service (including backup and recovery), and as set out in our Privacy Policy. You are responsible for ensuring that Your Data and your use of the Service comply with applicable law and that you have all rights needed to grant us this license.
3.4 Our content and IP
The Service (including software, design, text, graphics, and other materials we provide) and our trademarks and logos are owned or licensed by us and are protected by intellectual property laws. Except for the limited license in Section 3.1, these Terms do not grant you any right, title, or interest in the Service or our intellectual property.
4. Third-Party Services and Integrations
4.1 The Service may integrate with or link to third-party services, such as email providers, telephony, SMS, calendar, payment processors, and AI providers. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their availability, accuracy, or practices.
4.2 If you connect third-party accounts or integrations to the Service, you authorize us to access and use the data made available to us as necessary to provide the integrated functionality. You are responsible for complying with those third parties' terms and for the data you choose to share.
5. Fees and Payment
5.1 Fees
Certain parts of the Service may be subject to fees as described on our website or in the Service (such as subscription plans or overages). You agree to pay all applicable fees in accordance with the billing terms presented at the time of purchase or renewal.
5.2 Payment
Fees are typically billed in advance (monthly or annually). Payment is processed through our designated payment provider (Stripe). You must provide valid payment information and keep it updated. Failure to pay may result in suspension or termination of the Service.
5.3 Refunds
Refund policy will be as stated at the time of purchase or in a separate billing or refund policy. Unless otherwise stated, fees are non-refundable except where required by law.
5.4 Taxes
Fees are exclusive of applicable taxes (VAT, GST, and similar). You are responsible for any taxes imposed on you, except for taxes on our net income.
5.5 Price changes
We may change fees upon reasonable notice. Continued use after the change constitutes acceptance. If you do not agree, you may cancel before the change takes effect in accordance with our cancellation process.
6. Confidentiality
6.1 Each party may receive confidential information of the other. Each party agrees to use such information only for the purpose of performing under these Terms and to protect it using at least the same care as for its own confidential information, but in no event less than reasonable care. Confidential information does not include information that is publicly available (other than through breach), independently developed without use of the other party's confidential information, or rightfully received from a third party without restriction.
6.2 We will treat Your Data as confidential and will not use it for purposes other than providing and improving the Service and as set out in our Privacy Policy, except with your consent or as required by law.
7. Disclaimers
7.1 As-is service
The Service is provided as-is and as-available.