Phone & SMS

Voice and texting on the CRM timeline.

Buy and verify numbers, run inbound and outbound in-browser, and text from the same record as your cadences and dialer.

Phone number on Free and Pro. Voice and SMS draw from your usage wallet.

Browser softphone
Available · +1 555 010 2001
Online
SMS · Sarah Chen
Thanks — can you send the one-pager?
On it — sending now with pricing breakdown.
Verified CID
Personal line
CNAM
FlowForce · Oakbrook

How it works

Number → call/text → timeline

Telephony without a second stack — one integration in Settings, every touch on the lead.

01 · Provision

Team lines and verified caller ID

Provision local numbers for SMS and voice. Reps verify personal lines for outbound and Power Dial sessions.

Numbers · workspace
+1 555 010 2001 · Team SMS
Alex Rivera · verified mobile

02 · Communicate

Inbound, outbound, and SMS in-browser

Mark yourself available for inbound. Click-to-call from any lead. SMS from cadences, drips, or one-off sends.

Inbound call · Elena Park
Routing to available rep · browser softphone

03 · Log

Every touch on the lead record

Missed-call and voicemail email alerts. Texts and calls log alongside emails and meetings.

Timeline · Sarah Chen
SMS sent · 2m ago
Call · 4m 12s · yesterday

Use cases

One number stack for the whole team

Voice and SMS powers dialer, cadences, and inbound — not a separate phone app.

Click-to-call

Dial from any lead without leaving FlowForce.

Power Dial uses same numbers

Cadence SMS steps

Text from team lines with smart-stop on reply.

Same record as email steps

Inbound routing

Hot leads reach a live rep when you're available.

Availability status in app

Voicemail alerts

Email when a call goes unanswered.

Follow up from timeline

Built for teams

Caller ID and compliance

CNAM, verified outbound identity, and DNC flags across dialer and SMS.

Telephony · workspace
Verified caller IDPersonal or tenant numbers
CNAM displayBrand name on outbound
DNC flagsBlocks SMS + voice
Usage walletMetered voice + SMS
Under the hood

Browser softphone

Inbound without a desk phone.

Missed-call email

Never miss a callback opportunity.

Dialer integration

Same numbers for Power and Parallel.

1
stack for voice + SMS
0
personal cell threads
100%
timeline logging

Reps call and text from the CRM. Managers see every touch without asking for updates.

MR
Morgan Reed
SDR Manager · Harbor Point Co.

Connect Phone & SMS

Phone number on Free and Pro. Voice and SMS from your usage wallet.