Cannot find a record

Find missing contacts, leads, deals, forms, listings, and tasks by checking filters, ownership, and Trash.

5 min readUpdated July 2026

Search checklist

  • Clear list filters
  • Search exact name, email, phone, or address
  • Check owner/team filters
  • Switch table and board views where relevant
  • Check Trash if deleted
  • Ask admin to review permissions
Video walkthrough placeholder showing global search, list filters, owner filter, Trash search, and permission warning.
Video: Cannot find a record
Video walkthrough placeholder showing global search, list filters, owner filter, Trash search, and permission warning.
Contacts or Leads list with search, filters, owner filter, empty state, and link to Trash.
Contacts or Leads list with search, filters, owner filter, empty state, and link to Trash.

Common causes

  • Record belongs to another owner
  • Filtered out by stage, tag, or date
  • Deleted and sitting in Trash
  • Created in another workspace
  • User role cannot access it

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