SMS queue and delivery logs

Review SMS queue and provider delivery states for broadcasts, cadences, and Inbox messages.

6 min readUpdated July 2026

Open SMS logs

  • Open Logs, then SMS queue or SMS delivery
  • Filter by sender, recipient, campaign, status, or date
Video walkthrough placeholder showing SMS queue, delivery log, provider status, opt-out block, and linked record.
Video: SMS logs
Video walkthrough placeholder showing SMS queue, delivery log, provider status, opt-out block, and linked record.
SMS delivery log showing queued, sent, delivered, failed, blocked, provider reason, sender number, and linked record.
SMS delivery log showing queued, sent, delivered, failed, blocked, provider reason, sender number, and linked record.

What to inspect

  • Phone verification
  • Mobile vs landline
  • STOP opt-out
  • Do-not-contact
  • Credits
  • Phone & SMS connection
  • Provider failure reason

Common issues

  • Failed broadcast rows — export recipients and fix numbers
  • Blocked cadence SMS — check consent and eligibility
  • No provider status — message may still be queued

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