Voicemail Agent

Set up AI-assisted voicemail workflows for dialer sessions and follow-up review.

6 min readUpdated June 2026

What it helps with

The Voicemail Agent helps reps handle voicemail steps consistently during calling sessions. Use it with clear policy and review rules.

Video walkthrough placeholder showing Voicemail Agent setup, voice configuration, eligibility, and use inside a Power Dialer session.
Video: Use Voicemail Agent
Video walkthrough placeholder showing Voicemail Agent setup, voice configuration, eligibility, and use inside a Power Dialer session.
Voicemail Agent setup page with voice options, eligibility rules, script preview, and activation controls.
Voicemail Agent setup page with voice options, eligibility rules, script preview, and activation controls.

Setup checklist

  • Confirm Phone & SMS and Dialer are connected.
  • Choose the voice or voicemail workflow allowed by your policy.
  • Set which queues or cadences may use it.
  • Review compliance language and opt-out handling.

During a session

  • The rep starts a Power Dialer session.
  • When voicemail is detected or selected, the agent-assisted option appears.
  • The voicemail outcome logs to the contact or lead timeline.
Power Dialer call screen showing voicemail detected, voicemail action, script preview, and logged outcome.
Power Dialer call screen showing voicemail detected, voicemail action, script preview, and logged outcome.

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