Extension capture empty

Understand why the browser companion cannot capture useful data from some pages.

4 min readUpdated July 2026

Common causes

  • Unsupported website
  • Page not fully loaded
  • Browser permission blocked
  • Content hidden behind login
  • Page layout changed
Video walkthrough placeholder showing empty capture state, supported page example, permissions check, and manual fallback.
Video: Extension capture empty
Video walkthrough placeholder showing empty capture state, supported page example, permissions check, and manual fallback.
Browser companion side panel showing empty capture result, unsupported page message, and manual create record option.
Browser companion side panel showing empty capture result, unsupported page message, and manual create record option.

What to do

  • Refresh and retry
  • Open a supported page
  • Copy details manually into Flowforce
  • Report the unsupported page to support

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