Before you begin
- Phone & SMS integration connected
- A SMS-capable number assigned to you
Open Messages
- Inbox → Messages toggle (/dashboard/inbox?channel=sms)
- Or search **Messages** (redirects to unified Inbox)
- Legacy path /dashboard/sms-inbox redirects to Inbox SMS channel
Queues
- All — every thread
- Awaiting reply — inbound last
- Unlinked — not tied to a lead yet
Reply from a thread
Compose in thread; messages attach to the linked lead timeline. Link unlinked threads to a lead when identified.
Common issues
- Cannot send — number on STOP or do-not-contact list
- Empty inbox — confirm line assignment under Phone & SMS