Phone, SMS, call history, and opt-out compliance.
Connect calling and texting so reps can use Dialer, SMS Inbox, broadcasts, and call logging.
Place calls, log outcomes, and keep the contact or lead timeline complete.
Review call recordings, transcripts, summaries, privacy settings, and follow-up suggestions.
Manage one-to-one SMS conversations linked to contacts or leads.
Send one-to-many SMS campaigns while keeping consent, credits, and opt-outs visible.
Understand how STOP replies, do-not-contact flags, and consent affect SMS and automation.
Read email queued, sent, failed, blocked, bounced, and reply states across campaigns, cadences, and logs.
Read SMS queued, sent, delivered, failed, opted-out, and blocked states.
Understand recipient unsubscribe, resubscribe, and preference-link states for email and SMS compliance.