Outreach

Parallel Dialer safety settings

Increase connect rate while limiting dropped calls and quiet-hour violations.

5 min readUpdated June 2026

Safety defaults

  • Max parallel lines per rep
  • Quiet hours — respect local time
  • Do-not-call and SMS opt-out enforcement
  • Drop handling message when multiple lines connect

Suggested launch config

Starter settings
Max parallel lines: 3
Quiet hours: 8pm–8am local
Retry window: 48h
Auto-drop message: enabled

Before scaling

Pilot with two lines until reps are comfortable with drop handling. Review call outcomes daily the first week.

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