Lead/contact phone verification

Verify phone status before calling, texting, or enrolling SMS steps.

5 min readUpdated July 2026

Before you begin

  • Phone verification can use credits
  • Phone & SMS setup may be required before calling or texting
  • Country and phone format affect whether calls or SMS are allowed
Video walkthrough placeholder for verifying phone numbers on contacts or leads in Flowforce.
Video: Lead/contact phone verification
Video walkthrough placeholder for verifying phone numbers on contacts or leads in Flowforce.

Verify a phone number

  • Open a contact or lead detail page
  • Review the phone status
  • Click verify when available
  • Wait for the result
  • Use call or SMS only when the result and consent allow it
Contact or lead detail page showing phone number status and verification action.
Contact or lead detail page showing phone number status and verification action.
Verified phone result showing country, type, and calling or SMS eligibility.
Verified phone result showing country, type, and calling or SMS eligibility.
Blocked calling or SMS state when a phone number is invalid, unsupported, or missing consent.
Blocked calling or SMS state when a phone number is invalid, unsupported, or missing consent.

What you should see

The record should show a phone status that helps reps decide whether calling or texting is allowed and likely to work.

Common issues

  • Verify action disabled — check credits or permissions
  • Call blocked — check Phone & SMS setup, country support, and number status
  • SMS skipped — consent, opt-out, phone type, or credits may block it

Ready to try this in FlowForce?

Start free — set up your workspace and follow along with this guide.

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