Call outcomes

Manage call disposition labels for dialer workflows, reporting, and coaching.

5 min readUpdated July 2026

Open call outcomes

  • Open Settings, then Call outcomes
  • Keep labels easy for reps to choose quickly
  • Use outcomes consistently across Dialer, call history, and reports
Video walkthrough placeholder showing call outcome settings, edit outcome label, and a call logging modal using the outcomes.
Video: Manage call outcomes
Video walkthrough placeholder showing call outcome settings, edit outcome label, and a call logging modal using the outcomes.
Call outcomes settings tab showing disposition labels, reporting categories, edit actions, and save button.
Call outcomes settings tab showing disposition labels, reporting categories, edit actions, and save button.

Common issues

  • Reports look noisy — reduce duplicate labels
  • Rep chooses wrong outcome — add training notes and simplify choices
  • Outcome missing — check role and settings save state

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