Cannot create account

Resolve registration, verification, duplicate-account, and blocked-submit problems.

5 min readUpdated July 2026

Check the registration flow

  • Use a valid work email
  • Complete required fields
  • Check whether the account already exists
  • Complete email verification when prompted
Video walkthrough placeholder showing register page, required fields, verification step, duplicate account error, and blocked submit.
Video: Cannot create account
Video walkthrough placeholder showing register page, required fields, verification step, duplicate account error, and blocked submit.
Register page showing name, email, password, verification prompt, duplicate account error, and create account button.
Register page showing name, email, password, verification prompt, duplicate account error, and create account button.

Common fixes

  • Use Forgot password if the email already exists
  • Check spam for verification email
  • Try a fresh browser session
  • Contact support if submit remains blocked

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