Email delivery states

Read email queued, sent, failed, blocked, bounced, and reply states across campaigns, cadences, and logs.

6 min readUpdated June 2026

Where states appear

  • Campaign report.
  • Cadence step detail.
  • Inbox or timeline activity.
  • Logs for admin and support review.
Video walkthrough placeholder showing email campaign and cadence delivery states, logs, failures, blocked sends, and timeline activity.
Video: Review email delivery states
Video walkthrough placeholder showing email campaign and cadence delivery states, logs, failures, blocked sends, and timeline activity.
Email delivery log showing queued, sent, delivered, failed, bounced, blocked, and replied states with timestamps.
Email delivery log showing queued, sent, delivered, failed, bounced, blocked, and replied states with timestamps.

Common states

  • Queued: waiting to send.
  • Sent: accepted by the sending service.
  • Delivered: recipient server accepted it when that signal is available.
  • Failed: send attempt failed.
  • Blocked: policy, permissions, verification, opt-out, or missing setup prevented send.
  • Bounced or complained: suppress future sends to protect reputation.
Email queue item detail showing recipient, sender, state, failure reason, retry status, and linked contact or lead.
Email queue item detail showing recipient, sender, state, failure reason, retry status, and linked contact or lead.

How to troubleshoot

  • Check mailbox connection.
  • Check recipient email verification.
  • Review opt-out and suppression flags.
  • Open logs for exact provider or policy reason.

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