Outreach

Dialer

Outbound calling hub — keypad, power dial, and parallel sessions.

6 min readUpdated June 2026

Before you begin

  • Connect Phone & SMS under Integrations
  • Power dialer requires Pro plan
  • Assign outbound number or verified caller ID

Open Dialer

Sidebar **Dialer** (/dashboard/dialer).

Modes

  • Keypad — ad-hoc dial from softphone
  • Power dial — queued lead list at /dashboard/dialer/power
  • Parallel dial — multi-line mode at /dashboard/dialer/parallel (use safety settings)

After calls

Log outcomes; AI summary and transcript attach to lead timeline when enabled.

Ready to try this in FlowForce?

Start free — set up your workspace and follow along with this guide.