Public form experience

Understand what customers see when they open and submit a Flowforce public form.

5 min readUpdated July 2026

Before you begin

Public forms are designed for customers, buyers, sellers, open-house visitors, or website prospects. They should be simple, trustworthy, and mobile-friendly.

Video walkthrough placeholder for the public Flowforce form experience and success states.
Video: Public form experience
Video walkthrough placeholder for the public Flowforce form experience and success states.

Customer flow

  • Open hosted form URL
  • Enter required contact information
  • Accept marketing consent when shown
  • Submit
  • Review thank-you or success state
Public Flowforce form with contact fields, custom questions, marketing consent, and submit button.
Public Flowforce form with contact fields, custom questions, marketing consent, and submit button.
Public form submission success page after a customer submits the form.
Public form submission success page after a customer submits the form.
Unavailable public form state when the form is inactive or cannot accept submissions.
Unavailable public form state when the form is inactive or cannot accept submissions.

What you should see

A successful submission should create or merge a Contact or Lead and show a thank-you state to the customer.

Common issues

  • Submit button disabled — required fields or consent may be missing
  • Form unavailable — form may be inactive, deleted, or unpublished
  • Submission spinner stuck — retry and check troubleshooting

Ready to try this in FlowForce?

Start free — set up your workspace and follow along with this guide.

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